We must receive notice of your claim as soon as is reasonably possible but no later than 30 days after the insured event, loss or damage occurred.

If you do not do so, you lose your right to bring a claim against us. Our contact details appear in your policy, on our website and below.

We need the following information to be able to process your claim:

1. Full details and description of the claim;
2. Details of any other insurance you may have for the insured event
3. Proof, statements, and any other information we may request; and
4. Any correspondence or other documents (for example, court papers or legal letters have received in relation to the claim
5. Data captured by inbuilt processors, of your drone, the access details of which must also be supplied.

This information needs to be emailed to claims@dronebuddy.co.za where we will provide you with our claim form.